Returns Policy
In case you want to make a refund request for your shipment
Surely, you are able to make retrieving request to return items as long as the shipment in good condition without any damage or defective and you can return your product through contact :
WhatsApp: 00000000000
Email: contact.momahhed@gmail.com
That within 7 days, from the date of receipt the shipment
When the client wants to return one product or more after receiving the order, customer should pay the shipping cost.
Which are the cases that I can’t be able to return my order?
- When you applied a request for return product after the determined time (7 days from the date of receipt.)
- When you used the product, open it or damage it.
- Products tampered or removed its serial numbers.
- When the packaging of the items was damaged.
How can I get my money back on my credit card?
If a purchase order had been done by your credit card then you can be able to refund your money. When we receive your request we will return the amount to your balance on Momahhed.com website or to your credit card or whatever the electronic way you use to payment through and the time of receiving amount is different and based on your account bank, may take until 30 days to get your money back.
Replacement Policy:
Surely, you are able to make the order for replacement items unless the shipping was in its original case without any damage and that’s through our contact number:
WhatsApp: 0000000000
Email: contact.momahhed@gmail.com
That within 7 days from you received the order.
When the customer wants to exchange and replacement one item or more after receiving the order. The customer should pay the shipping cost.
Can I replacement and exchanges my shipment?
Yes, you can exchange your shipment and that’s through contacting our customer service and if the product which is you want is available, we will replacement but on condition that the product you want to be replaced should be in original case without any damage inside or outside and not open and that should be within 7 days from you received the order.
I have received the wrong product?
In the first, we apologize for this mistake and in this case, you can contact us through
WhatsApp: 0000000000
Email: contact.momahhed@gmail.com
We will exchange it for you and send the correct shipping.
After receiving the order, we will inspect the products for replacement it or exchange and after checking the returned product from our specialists that product conforms to packing conditions.
In case there is product unavailable, the Momahhed.com will work hard to provide it to the client and if it fails, we will communicate with the client to choose other product or cancel the request and refund money to the customer if it was paid.
Cancellation of the order:
Momahhed.com reserved the right of cancellation of the order for any one of the following reasons:
1. Payment process unacceptable or declined.
2. If the address given from client was incorrect or contact information was incorrect or being unable to reach the client.
3. Currently, products are not available.